My Recently Visited Services
Use this service to report an issue with the CampusPrint student printing system.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
racerVision is Murray State University's digital signage solution. Use this service to request training.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
Zoom is a web conferencing and capture tool. It is available through Canvas or as a standalone application.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
Canvas Studio is a communication tool that allows instructors and students to actively collaborate through video and audio media.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Use this service to request a new Google Shared Drive share, add/remove users, or change user or group's permissions.
Google Groups/Listservs are used to send email messages to a group of subscribed members. To have a Google Group created or updated, please use this service request.
Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu
Find campus phone numbers and other contact information.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
Request that a university device be connected to a networked printer.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Provide replication of server for Disaster Recovery. The “Recovery Point Objective” should be used to tell us how often we should replicate the server, and equates to how much lost time can be tolerated.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.