Popular Services
To request technology support, please contact the Service Desk for suggestions or solutions.
Request that a university device be connected to a networked printer.
Use this service to report an issue with the CampusPrint student printing system.
Report a problem with software on campus computers or other university technology.
Report a hardware problem with a campus computer or other university technology.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Use this service to request support for an existing Virtual Desktop.
Request access to submit work order requests to the AiM system (Facilities Management).
Zoom is a web conferencing and capture tool. It is available through Canvas or as a standalone application.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Akindi is a Scantron alternative used for multiple choice examinations. Instructors may request one-on-one or group training sessions to see how Akindi can be used.
Akindi is a Scantron alternative used for multiple choice examinations.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.