Popular Services
To request technology support, please contact the Service Desk for suggestions or solutions.
Report a problem with software on campus computers or other university technology.
Request that a university device be connected to a networked printer.
Report a hardware problem with a campus computer or other university technology.
Use this service to report an issue with the CampusPrint student printing system.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to request support for an existing Virtual Desktop.
Request access to submit work order requests to the AiM system (Facilities Management).
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Request a new database installation, which may also include database software installation and configuration. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
Provide replication of server for Disaster Recovery. The “Recovery Point Objective” should be used to tell us how often we should replicate the server, and equates to how much lost time can be tolerated.
New document type requested for application/folder in BDM/ApplicationXtender.