Popular Services
Request a new report or a modification to an existing report created using the ERP report writing software (Cognos/Argos).
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request access to submit work order requests to the AiM system (Facilities Management).
To request technology support, please contact the Service Desk for suggestions or solutions.
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu
Use this service to report an issue with the CampusPrint student printing system.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.
Details for when a new or existing computer needs to be set up or reloaded.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Request for script runs against an Oracle or Microsoft SQL database (packages, functions, procedures, new tables, etc).
Use this service to request that a student's Zoom account be upgraded because they are a TA in a course of have some other function as a University employee. Only a supervising faculty or staff member may request this upgrade.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).